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Frequently asked questions

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Choice based lettings (or CBL) is a way of letting social housing, and other housing options like private rented homes, mutual exchanges and low cost home ownership.  Available homes are advertised on a weekly or daily basis and people who have an active housing application can express their interest in these properties by bidding for them.

CBL is an open and transparent way of letting properties as you can actually see what is available and find out how previously advertised properties were let.

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Compass has one housing register which is used by all partners.  This means that you only have to apply once to be considered for properties across the whole to the Teesside area.  We also all work using the same Policy, so whichever partner you apply to, your application will be assessed using the same set or rules.

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Partner landlords will advertise their available properties on a weekly or daily basis and applicants who have an active Housing Register Application can express their interest in these properties by placing 'bids'.  Fast track adverts may be finished earlier with the partner landlord creating a shortlist based on applicants' areas of choice and their household size.

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The band you are in will depend on your level of housing need.  Most people are placed in Band 4 when they first register.  If you are later found to have a high or urgent need for rehousing, you may be moved to higher band depending on your circumstances.  If your circumstances change, you should let us know as soon as you can because this could change the band you are placed in and the type of home you can have.

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Our policy will tell you who we will give priority to for housng.  Our policy has been written to reflect what the law says about how our homes should be allocated.

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Yes, you can bid for any property in any area, however, you will only have the highest priority on properties that are in the Local Authority area that you live in now.

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If you are homeless or threatened with homelessness, you should contact your Local Authority for advice and you may be given a priority for rehousing.  If you are given a priority, you will need to bid on properties that meet the needs of you and your household.  If you do not bid, your Local Authority may contact you to find out why you are not bidding and you may lose your priority.

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If you have told us about your medical conditions when you apply for rehousing, we may contact you to carry out a medical assessment to see if your conditions mean that you can be awarded a priority for rehousing.  We may also ask you to provide some supporting information from your GP, Occupational Therapist or other healthcare professional to help us with this.

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Yes.  Out staff can help to guide you through the process until you are able to do this for yourself.  If you are particularly vulnerable and cannot access the service by visiting, telephoning or using the online service, we can arrange for your bids to be placed automatically.

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If we think that your behaviour is serious enough for you not to be a suitable tenant, we may not allow you to register for rehousing with us.  However, we will look at each case individually and always let you know our decision in writing as soon as we can.

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We advertise homes on a weekly or daily bidding cycle.  You can view our available properties on this site using the property search on a daily basis, or by calling into one of our offices.

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We will advertise the majority of our available properties, but a small amount will be let directly in cases where emergency housing is needed, for example, where a tenant needs to be moved because of a fire.  Where we let a property directly, it will be highlighted in our recent lets.

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Our adverts will tell you if the property has any special adaptations and we will give priority to people who have an assessed need for these features.

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We try our best to make sure that the information we put on our adverts is as accurate as possible and can help you decide whether it is right for you.  We will include;

  • The area that the property is in
  • The type of property (e.g. House, Flat, Bungalow)
  • The number of bedrooms it has
  • The rent and any other charges
  • The name of the landlord
  • Information about any special features (e.g. adaptations such as level access shower)
  • Where possible, a photograph

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There are different ways to bid for our available properties, the most popular is to use our property search, but you can also bid in any of the following ways;

  • Visit any of the partner offices
  • Telephone any of the partner offices
  • Send an email to one of the partners
  • Fast track adverts have a short list created from customers areas of choice.  Please make sure you update your application to reflect your area choices.

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Yes, but there is a Local Connection rule which means that people who have connection to an area through immediate family or housing history will be prioritised within their Band over those who do not.  For further information about Local Connection, please see our policy.

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Not neccessarily.  The time and day you place your bid will make no difference to your end position on a shortlist for a property as we sort these by Band, priority date and date of registration.  Please be aware some properties may have a Local Lettings Policy in place which will define who gets preference.

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You can place bids on as many properties as you like that meet the needs of your household in every bidding cycle.  There are also no limits to the amount of bids you can make on Private Rented or Mutual Exchange properties.

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No.  Because of the number of people who are bidding on properties every week, we cannot contact all bidders.  We will only contact successful applicants with offers.

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We will contact you and ask you which property you would prefer to take.  The others would then be offered to the next person on ths list.

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If you are in Band 1, 2 or 3, you may have your priority removed if you refuse an offer of a property that meets your needs for what we would see as an 'unreasonable' reason.  If this happens, you will be placed into Band 4 for 6 months and then you would need to approach us again for an assessment.  We will look at each case on its merits and inform you of any decision we make in writing.

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Yes, we encourage you to view a property before you decide whether you want to accept an offer.  Sometimes, we may invite more than one person to view a property, but we will always give priority to the person who is higher on the list.  We usually give you 2 working days to decide whether you want to accept the property, but in some cases, we may allow you a little more time.

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You can see which Band a property has been let to and how long that person has waited by using our Recent Lets search.

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You can ask us to review a decision we make about your application by writing to the partner who holds your application.

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