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COVID-19 IMPORTANT INFORMATION

Important information about our services

Due to the current Coronavirus (COVID-19) pandemic, there may be changes to the services that you receive from our partners.  Each Partner will ensure that their website is updated to keep you informed of changes in service, office closures and opening hours which you can access by following the links at the bottom of this page.

PLEASE NOTE - It is likely that you will see a reduction in the number of properties advertised for rent due to the current pandemic and the need to keep both staff and the public as safe as possible.  All Housing Providers and Local Authorities are working hard to prioritise those in the most urgent housing need.

 

Can I still submit a housing application?

Yes, you can still submit a housing application on the website, but there may be a delay in processing due to a reduction in the number of staff working on these.  We wil contact you via email or telephone to let you know what to do next.

 

I need to talk to someone about my housing application, who should I call?

You should call one of our partners if you need to discuss your application for housing, contact details are shown below;

If you rent from Beyond Housing, or live in the Redcar & Cleveland area, call Beyond housing on 0345 0655656 or email enquiries@beyondhousing.co.uk

If you rent from Darlington Borough Council or live in the Darlington area, call Darlington Borough Council on 0345 405333 or email housing@darlington.gov.uk

If you rent from Hartlepool Borugh Council, call Hartlepool Borough Council on 01429 523336 or email housingservices@hartlepool.gov.uk 

If you rent from Home Group, call 0345 1414663 or email contactus@homegroup.org.uk

If you rent from North Star, call 0300 0110011 or email customer.services@northstarhg.co.uk

If you live in the Hartlepool, Middlesbrough or Stockton area, call the Lettings & Nominations Team on 01642 528730 or email housing@stockton.gov.uk

 

What do the stay-at-home measures mean for the allocation of social housing?

To help reduce the spread of the infection, the government is recommending that as far as possible, people should delay moving to a new home while emergency measures are in place to fight the coronavirus.

All social landlords are therefore advised to pause non-essential allocation and transfer activity.

Essential activity deemed to be in the public interest would include:

  • supporting victims of domestic abuse and people fleeing other forms of violence
  • preventing severe overcrowding
  • facilitating move-on from temporary accommodation
  • facilitating discharge from hospital to free-up bed space for others requiring care
  • supporting those living in unsafe accommodation, or without settled accommodation, which poses a risk to their health

I am at risk or being homeless or already homeless, what can I do?

You will need to contact the Homeless Team for the Local Authority area that you live in, contact details are shown below;

Darlington Area, call 01325 405333 or email housinoptions@darlington.gov.uk

Hartlepool Area, call 01429 266522 or email housingadviceteam@hartlepool.gov.uk

Middlesbrough Area, call 0300 111 1000 or email dept-homelessteam@thirteengroup.co.uk

Redcar & Cleveland Area, call 01287 612444 or email housing_clientservices@redcar-cleveland.gov.uk

Stockton Area, call 01624 528389 or email housingoptions@stockton.gov.uk

 

I am at suffering from Domestic Abuse, what can I do?

If you, or someone you know,  is in immediate danger, call 999 and ask for the Police.  If when calling the police you are unable to talk to the operator at the time of the call there is a system called Silent Solutions – after dialling 999, when prompted by the operator if you press 55 the system can detect this and your call can be responded to.

Local Support Services

Harbour Support Services (Stockton & Middlesbrough areas, outreach support in Hartleppol & Darlington) - Specialist Domestic Abuse support and local refuge accommodation. Harbour are continuing to support clients and adapt to the regulations in relation to COVID-19 and put in place safety precautions as needed in the current climate.

Call 03000202525 (24 hrs) or email info@myharbour.org.uk

https://www.myharbour.org.uk/

My Sisters Place (Middlesbrough) - Independent specialist 'One Stop Shop' for women aged 16 or over and have experienced or are experiencing domestic violence.  We are committed to working in partnership to tackle domestic violence.

Call 01642 241864 or email hello@mysistersplace.co.uk

www.mysistersplace.org.uk/

The Halo Project - Specialist confidential service and support for Black, Asian and Minority Ethnic (BAME) women and girls

Call 01642 683045 or 08081 788 424 (Freephone) or email info@haloproject.org.uk

www.haloproject.org.uk

Foundation (Redcar & Cleveland)  - Foundation Redcar delivers the following services: Sanctuary (refuge), Independent Domestic Violence Advocate service (IDVA), outreach support, Early Intervention Referral Project (EIR), Navigator outreach support to both male and female victims of domestic abuse who have complex needs, +Choices – Perpetrator programme. Referrals can be made by the person in need of help or agencies working with them. All services above accept self-referrals, except Sanctuary. Sanctuary referrals can only be made by agencies.

Call 0113 3030150 or email Redcar@foundationuk.org

EVA Womens Aid (Redcar & Cleveland) - Provide free, confidential and non-judgemental specialist services to victims of domestic abuse and sexual violence.

Call 01642 490677 or email info@eva.org.uk

www.evawomensaid.org.uk

Family help (Darlington)

Call 01325 364486

http://familyhelp.org.uk/

National Support Helplines

Freephone 24h National Domestic Abuse Helpline - 0808 2000  247

LGBT+  Domestic Abuse Helpline - 0800  999 5428 or email help@galop.org.uk

Forced Marriage Unit - 020 7008 0151 or email fmu@fco.gov.uk

Mens Advice Line  - 080 8 801 0327 or email info@mensadviceline.org.uk

Domestic & Sexual Violence Helpline  - 0808 802 1414

Karma Nirvana  (UK helpline for 'honour'-based abuse and forced marriage - 0800 5999 247

 

I have already been offered a property, what do I do?

For enquiries relating to bids/properties, please contact the Property Landlord, contacts for each Housing Provider can be found here.

What happens to properties that have alreay been advertised or are bing advertised?

Although there may be properties advertised on the site, it is likely that properties wil not be able to view until it has been deemed safe to do so.  Properties may also be withdrawn from the site to accommodate those in need of emergency accommodation as detailed above.

 

Thank you for your patience and understanding during this difficult situation, each of our partners has a dedicated COVID-19 page which will be kept up to date with changes to services relevant for their organisation, links to these pages have been added below;

Beyond Housing

Darlington Borough Council

Hartlepool Borough Council

Home Group

Middlesbrough Council

North Star

Redcar & Cleveland Brough Council

Stockton-on-Tees Borough Council

Thirteen

For further information on Coronavirus, please visit https://www.england.nhs.uk/coronavirus/

Things to consider before moving

  • Are you ready to move if you are shielding/vulnerable?

  • Can you afford removals/are removal companies available, given the increased demand?

  • Can you afford to move at this time?