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Changes are coming

Coming Soon - Tees Valley Home Finder

 

We’ve listened to your feedback and will be launching TEES VALLEY HOMEFINDER on the 2nd August 2021 to replace the existing Compass Choice Based Lettings Scheme.  TEES VALLEY HOMEFINDER will provide a new, improved way to find a home and will be implemented alongside a new Common Allocation Policy.

 

Over the coming weeks we will contact ALL customers who have a Compass housing application.   Customers will be contacted on a phased basis.  We are doing this to ensure that we can provide advice and support to all our customers in a timely way.  

 

With effect from Friday 2nd July 2021 we are no longer taking new applications, please register a new account on TEES VALLEY HOME FINDER this way you will be ready when we go live with property adverts http://earlyaccess.teesvalleyhomefinder.org/ 

 

If you are homeless, threatened with homelessness or experiencing domestic abuse please contact the local authority where you currently live who will provide you with advice and support.

 

Regular and timely information updates will be also be provided on this page. 

 

Until TEES VALLEY HOME FINDER goes live existing Compass applicants can continue to log onto your Compass housing application and bid on suitable properties.

 

We understand you may have lots of questions, so we have added some frequently asked questions below, this provides information on why these changes are being made and what you need to do. 

 

Frequently Asked Questions

We understand you may have a question and have therefore added some frequently asked questions below, which also includes our contact details. 

Why are these changes happening?

Our Compass system is not quite old and not always easy to use.  We have listened to customer feedback and created TEES VALLEY HOME FINDER, a new customer friendly lettings platform.  TEES VALLEY HOME FINDER will make it much easier and quicker for you to both manage your details and apply for a new home.

What will happen on the 2nd August 2021?

On Monday 2nd August 2021 TEES VALLEY HOME FINDER will go live and start to advertise properties.  The existing Compass website will not be available after this date.

What do I need to do?

Over the coming weeks we will be contacting ALL current Compass customers to explain what you need to do.  We will write to you, so please check that your current contact details are correct on Compass.

Who will be contacted first?

Initially we will contact all Band 4 applicants. 

What should I do if I am a Band 1, Band 2 or Band 3 applicant?

You don’t need to do anything at this time.  Please don’t worry we will contact you in the coming weeks to explain what you need to do and when.

I am registering on Tees Valley Home Finder, what should I do?

Please log into Tees Valley Home Finder https://earlyaccess.teesvalleyhomefinder.org/start/ and register a new account.  This way you will be ready when TEES VALLEY HOME FINDER goes live.  We have prepared a guide to help you through the registration process that will show you how to complete your profile to get the most out of the new site, click here for details.

You mentioned a new Common Allocation Policy, can I see it?

Yes, a copy of the full policy can viewed here, whilst this document provides a summary of the key changes.  TEES VALLEY HOME FINDER will continue to work to a banding system.  As you will see some changes have been made and some customers will see their band change.  If you are affected by a banding change we will write to you to explain the change.  Band changes do not mean your application will be looked at any differently, it just means you may now sit in a different band.

Where can I find out more?

Regular and timely updates will be made on this page of the Compass website.   

Finally, we understand that you may have some questions.  If so please contact us on:

 

If you rent from Home Group, please call:

0345 141 4663 or email contactus@homegroup.org.uk

If you rent from North Star, please call:                                                

0300 011 0011 or email customerservices@northstarhg.co.uk

If you rent your home from Beyond Housing or live in the Redcar & Cleveland area, please call:                                                                                                                         

0345 0655656 or email enquiries@beyondhousing.co.uk

If you rent your home from Darlington Borough Council or live in the Darlington area, please call:

01325 405333 or email housing@darlington.gov.uk

If you rent from Hartlepool Borough Council, please call:

01429 523336 or email housingservices@hartlepool.gov.uk

If you live in Hartlepool, please call: 

01429 806834 or email housingwaitinglist@hartlepool.gov.uk

If you are not a tenant of the landlords listed above and live in the boroughs of Middlesbrough or Stockton-on-Tees please call:

01642 524345 or email tvlp@stockton.gov.uk