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Important information about our services

Due to the current Coronavirus (COVID-19) pandemic, there may be changes to the services that you receive from our partners.  Each Partner will ensure that their website is updated to keep you informed of changes in service, office closures and opening hours which you can access by following the links at the bottom of this page.

PLEASE NOTE - It is likely that you will see a reduction in the number of properties advertised for rent due to the current pandemic and the need to keep both staff and the public as safe as possible.  All Housing Providers and Local Authorities are working hard to prioritise those in the most urgent housing need.


Can I move home?

Yes. The Government has recently announced changes to allow for people to move home provided strict social distancing guidelines are followed.  If you are looking for a new home or you have recently been offered a new home, contact the landlord advertising the property who will be able help you. Further information may also be available on their website.  

In line with guidance from the Government and Public Health, all landlords are implementing a number of measures and procedures to keep everyone involved safe. As a result of this, it may take longer for repairs to be carried out and for properties to be ready for you to move into.  

Should you have any questions about your housing application, please contact one of the organisations, details can be found here.


Can I still submit a housing application?

Yes, you can still submit a housing application on the website, but there may be a delay in processing due to a reduction in the number of staff working on these.  We will contact you via email or telephone to let you know what to do next.


I need to talk to someone about my housing application, who should I call?

You should call one of our partners if you need to discuss your application for housing, contact details are shown below;

If you rent from Beyond Housing, or live in the Redcar & Cleveland area, call Beyond housing on 0345 0655656 or email

If you rent from Darlington Borough Council or live in the Darlington area, call Darlington Borough Council on 0345 405333 or email

If you live in Hartlepool, call 01429 806834 or email 

If you rent from Home Group, call 0345 1414663 or email

If you rent from North Star, call 0300 0110011 or email

If you live in the Middlesbrough or Stockton area, call the Lettings & Nominations Team on 01642 528730 or email

I am at risk or being homeless or already homeless, what can I do?

You will need to contact the Homeless Team for the Local Authority area that you live in, contact details are shown below;

Darlington Area, call 01325 405333 or email

Hartlepool Area, call 01429 266522 or email

Middlesbrough Area, call 0300 111 1000 or email

Redcar & Cleveland Area, call 01287 612444 or email

Stockton Area, call 01624 528389 or email


I am at suffering from Domestic Abuse, what can I do?

If you, or someone you know,  is in immediate danger, call 999 and ask for the Police.  If when calling the police you are unable to talk to the operator at the time of the call there is a system called Silent Solutions – after dialling 999, when prompted by the operator if you press 55 the system can detect this and your call can be responded to.

Local Support Services

Harbour Support Services (Stockton & Middlesbrough areas, outreach support in Hartleppol & Darlington) - Specialist Domestic Abuse support and local refuge accommodation. Harbour are continuing to support clients and adapt to the regulations in relation to COVID-19 and put in place safety precautions as needed in the current climate.

Call 03000202525 (24 hrs) or email

My Sisters Place (Middlesbrough) - Independent specialist 'One Stop Shop' for women aged 16 or over and have experienced or are experiencing domestic violence.  We are committed to working in partnership to tackle domestic violence.

Call 01642 241864 or email

The Halo Project - Specialist confidential service and support for Black, Asian and Minority Ethnic (BAME) women and girls

Call 01642 683045 or 08081 788 424 (Freephone) or email

Foundation (Redcar & Cleveland)  - Foundation Redcar delivers the following services: Sanctuary (refuge), Independent Domestic Violence Advocate service (IDVA), outreach support, Early Intervention Referral Project (EIR), Navigator outreach support to both male and female victims of domestic abuse who have complex needs, +Choices – Perpetrator programme. Referrals can be made by the person in need of help or agencies working with them. All services above accept self-referrals, except Sanctuary. Sanctuary referrals can only be made by agencies.

Call 0113 3030150 or email

EVA Womens Aid (Redcar & Cleveland) - Provide free, confidential and non-judgemental specialist services to victims of domestic abuse and sexual violence.

Call 01642 490677 or email

Family help (Darlington)

Call 01325 364486

National Support Helplines

Freephone 24h National Domestic Abuse Helpline - 0808 2000  247

LGBT+  Domestic Abuse Helpline - 0800  999 5428 or email

Forced Marriage Unit - 020 7008 0151 or email

Mens Advice Line  - 080 8 801 0327 or email

Domestic & Sexual Violence Helpline  - 0808 802 1414

Karma Nirvana  (UK helpline for 'honour'-based abuse and forced marriage - 0800 5999 247


Thank you for your patience and understanding during this difficult situation, each of our partners has a dedicated COVID-19 page which will be kept up to date with changes to services relevant for their organisation, links to these pages have been added below;

Beyond Housing

Darlington Borough Council

Hartlepool Borough Council

Home Group

Middlesbrough Council

North Star

Redcar & Cleveland Brough Council

Stockton-on-Tees Borough Council

For further information on Coronavirus, please visit

Things to consider before moving

  • Are you ready to move if you are shielding/vulnerable?

  • Can you afford removals/are removal companies available, given the increased demand?

  • Can you afford to move at this time?