TeesValley

Wednesday, 10-Mar-2010
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Methods of bidding and how to bid

There are various ways to bid (express your interest in a property) as follows:

From the home page you can select Login/My Account at the top of the page then login using your unique reference (username) and password.

Your unique reference (username) and password will be provided on your registration letter which will be sent to you once you have provided all the necessary information/documentation required and have been verified.  Your password is the main applicant's date of birth and should be entered as follows:

If the main applicants date of birth is the 1st of February 1960, please enter 01/02/1960 (dd/mm/yyyy).  You will not be able to login if these details are entered in the wrong format i.e. 1/2/60 or without the  /  entered in between.

Once you have entered these details, click on the blue Login box which will take you into your account.  As per the example below, you will then be able to click on Click here to show the 19 properties that you are eligible for and Click here to search for properties.  We recommend that you select Click here to show the 19 properties that you are eligible for which will take you to all of the properties you are able to place a bid on.

 

Properties that you can bid for

You are currently eligible for 19 properties

Once these eligible properties appear, you can then bid by clicking on the box:

 Apply now

You will be prompted to check your contact address details then select the box: 

 click here to continue

This will then state that your bid has been placed successfully and you will be given a bidding position.  Please note that your bid queue position may change during the bidding cycle as other people may also bid on this property.

*Please note that the bidding cycle is closed on Wednesdays*

You will usually be contacted by telephone once the bidding cycle has closed if you are successfully ranking on a property.  Therefore, please ensure that we have an up to date contact number for you.

  • Bidding by Telephone

Call our 24 hr automated bidding line on
0845 230 4124.  Local charges apply.

You will need:

  • your housing register reference number
  • your username and password
  • your date of birth (for the main applicant)
  • the property reference number(s) that you want to bid for.

You will hear:

 — “Welcome to Compass.  Please enter your housing register reference, followed by the hash key.”

      (Please use your telephone keypad to enter your housing register reference i.e. 100000)

—  “You have entered the following housing register reference.” (The reference entered 
     will be read back to you).

—  “Press 1 to confirm your housing register reference, or press 2 to re enter.”

—  “Your housing register reference has been accepted.”

—  “Please enter the day of the month of your memorable date , followed by the hash key.”

      (i.e. if your memorable date, which is the main applicant's date of birth, is the 1st of February 1960, please enter 0 then 1 then the hash key #)

—  “Please enter the number of the month of your memorable date , followed by the hash key.”

      (this would be 0 then 2 for February followed by the hash key #)

—  “Please enter the year of your memorable date using all four numbers, followed by the hash key. 
For example one nine six five to represent nineteen sixty five.”

      (please enter all four digits of the main applicant's year of birth i.e. 1960

—  “Thank you, your details match our records.”

—  “Press 1 to bid, press 2 to review your bids or press 3 to exit.”

Making a bid

—  “Please enter the property reference numberof the property you wish to bid for, followed by the hash key.”

      (please remember to press the hash key # after inputting the property reference number)

—  “You have entered the following property reference number.” (The property reference number that you entered will be read back to you.  If you are not eligible you will be told why.  If you are eligible you will be told your current queue position.  Note your queue position will change as more people bid).

—  “Press 1 to confirm, 2 to change the property reference number.”

—  “Your bid has been accepted.”

*Please note that the bidding cycle is closed on Wednesdays*

You will usually be contacted by telephone once the bidding cycle has closed if you are successfully ranking on a property.  Therefore, please ensure that we have an up to date contact number for you.

Review / cancel your bids

Although you have 3 bids per bidding cycle you can also change your bids if you decide that you are more interested in another property.

—  “You have bid on these properties.” (If you have already bid for properties you will be read a list
of the properties with a number).

—  “Press the number of the property that you wish to cancel the bid for followed by the hash key.”

The property reference number and current queue position will be read to you.  You will be told:

—  “Subsequent bids may affect your queue position and some properties may be offered to the most suitable applicant.”

—  “Press 1 if you are sure you want to cancel your
bid otherwise press 2 to exit.”

Exit

—  “Thank you for using the system, goodbye.”

*Please note that the bidding cycle is closed on Wednesdays*

 

  • By Text message - Send a text message to 07781 486 813.

You can bid for properties using SMS (text) messages using a mobile phone.  Remember that you can only bid for properties where you match what the advert asks for.

Charges - SMS charges do vary depending on who your mobile provider is but you can expect to pay about 10p or less per message.

What you will need to bid:

—  Your housing register reference number

(Your housing register reference number, username and password will be provided on your registration letter which will be sent to you once you have provided all the necessary information/documentation required and have been verified)

—  Your username and password.

—  Your date of birth.

— The property reference number(s) that you want to bid for.

   Follow these 7 steps

1          Start a new text message on a mobile phone.

2          Type your housing register reference followed by a space (please make sure you put in a space after the housing register reference number otherwise you will not be able to place your bid).

3          Type in the memorable date (which is usually the main applicant's date of birth) followed by a space. 

            Please note that if the main applicant's date of birth is the 1st of February 1960, please enter 01021960 followed by a space.  You will not be able to login if these details are entered in the wrong format i.e. 1/2/60 or without the  /  in between the dates.

4          Type the first property reference number followed by a space. 

If you have finished bidding go to Step 6.

5          Type the second property reference number followed by a space.  

If you have finished bidding go to Step 6. 

To enter your third and final bid, you just need type your third property reference number followed by a space.

6          Send the SMS (text) message to 07781 486 813.

7          You will receive a text message confirming that your bid(s) has been accepted or if they have not been accepted, the reason why.

You will usually be contacted by telephone once the bidding cycle has closed if you are successfully ranking on a property.  Therefore, please ensure that we have an up to date contact number for you.

  • Bidding coupon

You can obtain a bidding coupon from your housing options centre or housing office.  Please ensure you complete your name, address, up to date contact number.  You will then be able to enter the property reference numbers of the properties you are interested in.   Please remember that you have 3 bids per bidding cycle.  

You will usually be contacted by telephone once the bidding cycle has closed if you are successfully ranking on a property.  Therefore, please ensure that we have an up to date contact number for you.

  • Automatic bids

People assessed as vulnerable and in need of additional support will have bids placed automatically on their behalf by a member of staff.  They will usually be contacted by telephone once the bidding cycle has closed and if they are successfully ranking on a property.  

 

 

 

 

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